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Refund Policy for Tax Software

De’More Tax Service LLC Refund Policy – Released June 1, 2024

All Tax Compliance Software orders are subject to the following De’More Tax Service LLC Refund Policy.

Refund Determination:

Refunds are granted at the sole discretion of De’More Tax Service LLC. Refund requests must be submitted in writing, certifying that:

  • No copies of the software have been retained.
  • No terms of the agreement have been violated.
  • No confidential information has been disclosed.
  • The software has not been activated.
  • Use of any prior year software included with the package constitutes activated software.
Conditions for Refunds

No refunds will be issued if the customer has accessed, activated, prepared, or filed any returns using the software, including any prior year software provided.

Refund Schedule
  • Refund requests submitted within 10 days from the date of purchase will receive a full refund.
  • Refund requests submitted after 10 days from the date of purchase will incur a $150 administrative fee.
Annual Software Renewal Refunds

Refund requests for annual software renewals will follow the same policy outlined above.

Mobile Add-ons Refunds

Refund requests for mobile add-ons will follow the same policy outlined above.

Processing Time for Refunds:

De’More Tax Service LLC cannot control the time it takes for processing banks to issue refunds. Upon issuing a refund, you will receive an email confirmation. Please ensure you have access to your email.

How to Request a Refund:

Refund requests must be initiated by emailing contactdemoretaxservice@gmail.com

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